All The Legal Stuff
Privacy Policy
At FitQuest360, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information: We may collect the following types of personal information: Identity Information: Name, date of birth, and gender. Contact Information: Email address, phone number, and residential address. Health Information: Medical history, fitness goals, injuries, or conditions relevant to your training (collected with your consent). Payment Information: Billing details, payment history, and receipts. Usage Information: Details of your gym membership, attendance, and participation in classes or events.
2. How We Collect Personal Information: We collect personal information through: Membership registration forms. Health and fitness questionnaires. Online sign-ups via our website and apps. Email, phone, or in-person communication. Payment and booking systems.
3. Purpose of Collecting Personal Information: We collect personal information for the following purposes: To provide fitness and wellness services tailored to your needs. To ensure the safety and appropriateness of exercise programs. To manage memberships, bookings, and payment processing. To communicate with members about services, updates, and promotions. To comply with legal and regulatory requirements.
4. Use and Disclosure of Personal Information: We use and disclose your personal information only for purposes directly related to your membership and our services. Your information may be shared with: Staff or subcontractors to deliver personalized training and programs. Third-party service providers (e.g., payment processors or booking systems) under strict confidentiality agreements. Legal authorities if required by law or to prevent harm. We do not sell, rent, or trade your personal information to third parties.
5. Security of Personal Information: We take reasonable steps to protect your personal information from unauthorised access, alteration, or misuse. Measures include: Secure storage systems for physical and electronic records. Restricted access to personal data for authorized personnel only. Encryption of sensitive information during online transactions.
6. Accessing and Correcting Your Personal Information: You have the right to: Request access to the personal information we hold about you. Request corrections to any inaccurate, incomplete, or outdated information. To make a request, contact us using the details provided below. We may require verification of your identity before fulfilling your request.
7. Retention of Personal Information: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your information will be securely destroyed or de-identified.
8. Marketing and Communication: We may use your contact information to send you updates, promotions, and news about FitQuest360. You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.
9. Use of Cookies: Our website may use cookies to improve your browsing experience. Cookies are small data files stored on your device. You can manage cookie settings through your browser.
10. Overseas Disclosure: We do not typically disclose personal information to entities outside of Australia. If this becomes necessary, we will ensure compliance with the APPs.
11. Complaints and Queries: If you have concerns about how we handle your personal information, you can contact us at the details below. We will respond promptly and aim to resolve any issues within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Details: FitQuest360: Shed 1/33 Laidlaw Dr, Delacombe VIC 3356 Email: [email protected] Phone: 0419 351 158
13. Updates to This Policy: We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website
Real People. Real Results.
Here’s what happens when women stop guessing and start training with structure.
Ruth, 2 Kids
“After her second child, Ruth was burning out, training hard, sleeping little, and getting nowhere. By shifting to smarter strength training and recovery-focused habits at The Evolved, she reclaimed her energy, shed 4cm off her waist, and finally found balance. Ruth didn’t quit, she evolved.”
Tash, Night Shift Nurse
“After a serious health scare, Tash turned her life around. As a night-shift nurse with a Coca-Cola habit, she swapped cardio for strength training, dropped 20kg, and reclaimed her confidence, all while working nights. Now, she’s not just healthier… she’s unstoppable.”
Vicki, Finance Industry
“At 50, Vicki was training hard but getting nowhere. After just 7 weeks at The Evolved, she increased her protein, lifted smarter, and unlocked visible abs, a 60kg squat, and her first chin-up. Her secret? Recovery, strength and the right plan.”
Eleni Swapped Pilates for Strength Training and Unlocked Strength at 63
“Leni left a clinical rehab gym at 63 to chase a younger more energetic vibe. Now she lifts 40kg, rocks her favourite black skirt to a Goo Goo Dolls concert, and feels 30 years younger. She’s proof that age doesn’t define your limits, strength does.”
FREQUENTLY ASKED QUESTIONS
What happens on the first visit?
You’ll meet your FitQuest trainer for a Strength Assessment. They will identify your starting point and create a tailored path that fits your goals, lifestyle, time, and budget, no pressure, no judgement, just smart support.
Are their any joining fees?
Nope, no joining fees, hidden costs, or surprises. You only pay for your training, nothing else.
I’m already training elsewhere. What makes this different?
Most gyms give you a workout. We give you a road map backed by science, habit systems, hormonal awareness, and a coaching team that truly understands your body. It’s not just what you do, it’s how and why you do it.
Am I too old to start strength training?
Absolutely not. We have members between 14 & 73 years old, and many start with zero gym experience. Our programming is built specifically for men & women who want to get stronger, fitter and do more with less pain and fatigue in everyday life
Are there any lock in contracts?
No lock-ins here, just a 30-day cancellation notice across all services. This helps us plan your journey properly and gives you space to push through the “bad mojo” days without quitting your goals too soon.
What happens if I travel or go away frequently
We can hold your membership and pause your payments whilst you're away, making sure access is granted when you come back so you can get straight back into training without delay
I haven’t exercised in 10+ years… is this too advanced for me?
Not at all. You’ll start with a Strength Assessment where we meet you exactly where you’re at. Our beginner-friendly on-boarding process focuses on movement confidence, not performance. You’ll feel safe, seen, and supported from Day 1.
I’ve had injuries or chronic pain… can I still join?
Yes, and in fact, that’s one of the most common reasons our members come to us. We’re experts in form correction, injury prevention, and training around limitations. Our coaches work closely with physios and health professionals to design safe, effective programs. If you already have an allied health team we can work in with them too.
